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Mouth and gland health guide

Salivary gland disorders: causes and treatment

Salivary glands can cause trouble in three broad ways: a blocked duct, an infection, or a tumour. Mumps, Sjögren's syndrome and stones each have their own pattern. Swelling that comes and goes with meals suggests a blockage, a whole gland that is tender and swollen suggests infection, and a firm, discrete lump raises the question of a tumour, most of which are benign. This guide sets out how clinicians separate them, what self-care helps, and when to seek help.

Last checked: 2026-10-04

Key facts

At a glance.

  • Three main groups

    NHS Greater Glasgow and Clyde guidance says salivary gland problems can be tumour, infectious or ductal in origin.

  • Where the glands are

    Parotid glands lie in front of and below the ear, submandibular glands beneath the jaw, and sublingual glands on the floor of the mouth.

  • Swelling with meals

    Intermittent swelling and discomfort when eating suggests a duct blocked by a stone, which can also raise the risk of infection.

  • Lump or whole gland

    A discrete lump suggests a tumour; generalised swelling of the gland suggests infection or a ductal cause.

  • Infection

    Viral causes, such as mumps, are more common in younger people, while bacterial causes are more common in older people and often follow dehydration.

  • Referral

    A persistent neck lump of more than 3 weeks should be referred urgently to ENT; a suspected duct stone is a routine ENT referral.

The glands and the three kinds of problem

The major salivary glands are the parotids, which lie in front of and below the ears, the submandibular glands beneath the jaw, and the sublingual glands on the floor of the mouth. Cancer Research UK adds that there are more than 600 minor glands in the lining of the mouth and throat.

NHS Greater Glasgow and Clyde guidance for GPs sorts problems into tumour, infection and duct causes. The distinction is practical, because each has a different pattern of swelling and a different next step.

Comparing the two sides of the face and mouth is the first thing a clinician does. The guidance notes that glands can become more obvious with age or after significant weight loss, so a difference in appearance does not always mean disease.

Blocked ducts and stones

Salivary stones are small stones that can block the flow of saliva. The NHS says most form below the tongue, are white and hard, and are usually about the size of a pea. The typical sign is dull pain or swelling in the mouth that comes and goes, and sometimes flares at mealtimes.

The GP guidance says duct stones impede salivary flow, causing intermittent swelling and discomfort in the gland on eating, and can raise the risk of infection in the gland. The NHS says intense pain at mealtimes lasting 1 to 2 hours can mean a gland is completely blocked.

A separate guide covers stones in more detail, including home measures and what a GP or hospital team can do.

Infection of the gland (sialadenitis)

Infection can be viral or bacterial. The Glasgow guidance says viral causes, for example mumps, are more common in younger patients. In older people bacterial causes are more common, often follow a period of dehydration, and can reflect significant frailty.

The NHS describes mumps as painful swelling of the cheeks and neck that gets worse over a few days, which may cause earache or make it harder to chew, swallow or speak. It usually gets better within 2 weeks. A GP will arrange a test to confirm it, and the NHS advises speaking to the GP surgery before going in, as mumps spreads easily.

When the whole gland is swollen, the GP guidance suggests warm compresses, gland massage and sialogogues, such as lemon juice, which encourage saliva flow, with an antibiotic course prescribed where bacterial infection is suspected.

Autoimmune disease: Sjögren's syndrome

Sjögren's syndrome is an autoimmune condition in which the immune system attacks the glands that make fluids. The NHS lists dry eyes and mouth as typical, along with swollen glands in the cheeks, neck and under the jaw, which are the salivary glands, and an unpleasant taste in the mouth.

Tests described by the NHS include blood tests, eye tests, a spit test where you dribble into a container for 5 minutes to measure saliva produced, an X-ray of the salivary glands to see if they are blocked, and sometimes a lip biopsy. Doctors can prescribe medicines to keep the eyes and mouth wet or help glands produce more saliva, and to ease pain and swelling if a gland is infected.

Pharmacists can help with eye drops, mouth gel and mouthwash. Persistent dry mouth with gland swelling therefore deserves a medical review rather than being put down to ageing.

Lumps and tumours

A discrete, firm lump suggests a tumour. The Glasgow guidance says most of these lesions are benign: in the parotid gland, 80% of tumours are benign, and in the submandibular gland, 50%. Cancer Research UK says that 3 in 4 parotid tumours are benign.

Cancer, though rare, is the reason lumps are not ignored. Cancer Research UK lists a painless lump in the jaw, cheek, mouth or neck, facial numbness, drooping of one side of the face, problems swallowing and difficulty opening the mouth as possible signs of salivary gland cancer.

The most common benign tumour, a pleomorphic adenoma, is usually slow growing, and surgery is typically suggested because a small risk of cancer exists within it. The full picture of cancer is covered in a separate guide.

Patterns that help separate salivary gland problems
PatternLikely groupUsual next step
Swelling that comes and goes, worse with mealsDuct stoneSelf-care; GP review; routine ENT referral if a stone is suspected
Whole gland swollen, tender, possibly feverishInfectionWarm compresses, massage, fluids; GP assessment and antibiotics if bacterial
Painful cheek and neck swelling with a temperatureMumps or other viral infectionSpeak to GP surgery before attending; test to confirm
Dry mouth and eyes with gland swellingAutoimmune, such as Sjögren'sGP assessment and tests; specialist care if confirmed
Firm, discrete lumpTumour, most often benignExamination, imaging and sampling; urgent ENT referral if present beyond 3 weeks

When to seek help and what the referral pathway looks like

See a GP if a stone has not gone away by itself, or if there are signs of infection such as pain, redness or pus, and a high temperature or feeling hot, cold or shivery, according to the NHS. A persistent neck lump of more than 3 weeks should be referred urgently to ENT on suspicion of cancer, and a persistent floor-of-mouth lesion for more than 3 weeks to the maxillofacial department, says the Glasgow guidance.

For a suspected duct stone, referral to ENT is routine. If mouth, face or neck swelling affects breathing or swallowing, or comes with a high fever and spreading redness, seek urgent care through NHS 111 or A&E.

Frequently asked

Questions people ask.

Quick, plain-English answers to the questions we hear most.

  • What are the main causes of a swollen salivary gland?

    A blocked duct from a stone, an infection (viral or bacterial), autoimmune disease such as Sjögren's syndrome, or a tumour. NHS Greater Glasgow and Clyde guidance groups them as tumour, infectious or ductal.

  • How can I tell a stone from an infection?

    Stones tend to cause swelling that comes and goes, often around meals. Infection tends to swell and tire the whole gland, sometimes with fever. A clinician should confirm which it is.

  • Is a salivary gland lump always cancer?

    No. The Glasgow guidance says 80% of parotid and 50% of submandibular tumours are benign, and Cancer Research UK says 3 in 4 parotid tumours are benign. Any persistent lump still needs assessment.

  • What helps a swollen gland at home?

    Drinking plenty of water, gentle massage, sugar-free sweets or gum to increase saliva, and painkillers are suggested for stones. For infection, GP guidance suggests warm compresses and massage, with medical review.

  • Is mumps a salivary gland disorder?

    Yes, it is a viral infection of the salivary glands. The NHS describes painful swelling of the cheeks and neck, usually settling within 2 weeks.

  • Can dry mouth be linked to the glands?

    Yes. Sjögren's syndrome can cause dry mouth and swollen glands in the cheeks, neck and under the jaw, according to the NHS.

  • When is an urgent referral needed?

    For a persistent neck lump of more than 3 weeks, the Glasgow guidance advises urgent ENT referral on suspicion of cancer. For a floor-of-mouth lesion of more than 3 weeks the referral is to maxillofacial services.

  • Why does dehydration matter?

    The Glasgow guidance says bacterial gland infection in older people often follows a period of dehydration, so keeping hydrated matters, especially when unwell.

  • Do I need antibiotics?

    Only if infection is suspected and a clinician advises it. Stones and many viral infections do not need them.

  • Can children get salivary gland problems?

    Yes. Viral causes such as mumps are more common in younger people, and the NHS stresses that mumps is unlikely if a child has had both MMR or MMRV doses.

Where this comes from

Sources and checking.

This guide is for information, not medical advice.

Your GP or consultant knows your history and can tell you which parts apply to you. If your symptoms are severe, rapidly worsening, or come with red-flag features, seek urgent medical care. Figures and availability change, so treat them as a guide and confirm with the provider.

Published 2026-10-04, next review 2027-10-04.