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Symptom guide

Hearing loss: causes, red flags and when to get it checked

Hearing loss is common, particularly with age, and many causes are treatable, including earwax and infection. Sudden loss in one or both ears is different: it can be a medical emergency with a short window for treatment. This guide lists the signs that hearing is slipping, the usual causes in each pattern, how the NHS pathway works, and which symptoms mean you should phone NHS 111 or your GP straight away.

Last checked: 2026-10-03

Key facts

At a glance.

  • Common signs

    Misunderstanding speech in noisy places, asking people to repeat themselves, turning the TV up and finding the phone hard to follow are the signs the NHS lists.

  • Sudden is urgent

    The NHS says to ask for an urgent GP appointment or get help from NHS 111 for sudden hearing loss in one or both ears.

  • Short window

    RNID says sudden hearing loss can be a medical emergency where there is a very short window of time for treatment to work.

  • Often treatable

    Earwax can be treated with ear drops or removal, and ear infections with antibiotics where appropriate.

  • Aids help

    Hearing aids will not make hearing perfect, but they make sounds louder and clearer, according to the NHS.

Recognising hearing loss

Hearing often fades so slowly that other people notice before you do. The NHS lists difficulty hearing other people clearly and misunderstanding what they say, especially in noisy places; needing to ask people to repeat themselves; listening to music or watching TV with the volume higher than other people need; difficulty hearing on the phone; trouble keeping up with a conversation; and feeling tired or stressed from the concentration listening takes.

It says hearing loss can affect a child's speech development and progress at school, and can be harder to spot in babies, with a checklist on GOV.UK to help notice the signs. For adults, RNID offers a free online hearing check that the NHS page points to.

Common causes by pattern

The NHS pairs the pattern of symptoms with the likely cause, while warning against self-diagnosis.

Hearing loss patterns and likely causes (NHS)
PatternPossible causeNotes
Gradual loss in both earsAgeing or damage from loud noise over many yearsUsually affects both ears in a similar way
One ear, earache, temperature, itching, pressure, dischargeEar infectionMay respond to antibiotics where needed
One ear, itchiness, feeling blockedEarwax build-upTreated with drops, irrigation, microsuction or removal
Sudden loss after infection, very loud noise or air pressure change such as flyingPerforated eardrumDo not put drops or objects in the ear
Sudden loss with dizziness, vertigo or tinnitusLabyrinthitis or Ménière's diseaseNeeds prompt assessment

Why sudden hearing loss is different

RNID explains that sudden hearing loss can affect one or both ears, can happen instantly or over a few weeks, and may come with tinnitus or balance problems. If you lose hearing suddenly it advises contacting NHS 111 or your GP, noting it might not be anything serious but can be a medical emergency with a very short window for treatment. If you cannot reach either, go to your nearest emergency department, where an ENT specialist will test the degree and type of loss, and treatment may be as an outpatient or in hospital.

RNID lists possible causes of sudden hearing loss including earwax, ear infections, physical injury, side effects of medication, acoustic neuromas and Ménière's disease. The NHS adds that hearing loss that has been getting worse over days or weeks, or loss accompanied by earache or discharge, also deserves urgent help.

Red flags and routes

  • Ask for an urgent GP appointment or get help from NHS 111 for sudden hearing loss in one or both ears.

  • Seek the same urgent help if hearing has got worse over the last few days or weeks.

  • Seek urgent help if hearing loss comes with earache or discharge, as the NHS advises; it might not be serious, but it may need treating quickly.

  • Seek urgent advice for hearing loss with dizziness, a spinning sensation or new ringing in the ear, which the NHS ties to labyrinthitis or Ménière's disease.

  • See a GP if your hearing is getting gradually worse, or if you have been treated for an ear infection or earwax but your hearing has not come back.

  • Go to A&E if you cannot reach NHS 111 or a GP for sudden loss, as RNID advises, and if you develop facial weakness, severe headache, confusion or weakness in the limbs alongside the hearing change.

What the doctor asks and examines

The clinician asks whether the loss is sudden or gradual, one ear or both, and whether there is pain, discharge, tinnitus, dizziness, recent infection, noise exposure, head injury or air travel. They ask about medicines, family history of deafness and occupational noise. An otoscope is used to look at the canal and eardrum, because wax, fluid, a perforation or infection can often be seen directly.

Simple tuning-fork tests may separate a problem in the ear canal or middle ear from one in the inner ear or nerve. If the cause is not something a GP can treat, the NHS says they may refer you to a hearing specialist for further tests, usually an audiogram that maps the quietest sounds you can hear at different pitches. Sudden loss, loss in one ear only or loss that is asymmetric normally prompts ENT review and sometimes an MRI scan.

Treatment and living with hearing loss

The NHS says treatment depends on the cause. An ear infection might be treated with antibiotics, and earwax with ear drops or removal. For earwax, the NHS suggests putting 2 to 3 drops of olive or almond oil in the ear lying on your side, repeating 3 to 4 times a day for 3 to 5 days, and not using cotton buds or fingers. It says not to use drops if you have a perforated eardrum and to see a nurse at your GP surgery if symptoms have not cleared after 5 days or your ear is badly blocked.

For permanent loss a specialist will often recommend hearing aids, and some people need a hearing implant attached to the skull or placed deep inside the ear. Communication tactics the NHS lists include reducing background noise, facing people when they speak, asking them to speak more slowly and clearly or write things down, asking about telephone and television amplifiers, flashing or vibrating alarms and smartphone apps, and wearing ear protection around loud noise. It advises keeping music volume comfortable and not putting objects in the ears.

Some pharmacies and opticians offer free hearing tests, as the NHS notes. Private audiology is another route some people use for faster hearing aid fitting, but a sudden loss must still go through urgent medical channels.

Frequently asked

Questions people ask.

Quick, plain-English answers to the questions we hear most.

  • When is hearing loss an emergency?

    Sudden hearing loss in one or both ears. The NHS says ask for an urgent GP appointment or get help from NHS 111, and RNID says it can be a medical emergency with a short window for treatment, with A&E the fallback if you cannot reach either.

  • Could my hearing loss just be earwax?

    Often. The NHS lists difficulty hearing, usually in one ear, with itchiness and a blocked feeling as typical of earwax build-up, which can be treated with ear drops or removed. A GP should check that nothing more serious is behind it if hearing does not return.

  • Can flying cause hearing loss?

    The NHS lists sudden hearing loss after an ear infection, a very loud noise or a change in air pressure such as from flying as a possible sign of a perforated eardrum. Seek medical advice rather than waiting.

  • What does a hearing test involve?

    A specialist usually tests how softly you can hear tones at different pitches and how well you understand speech. The NHS says GPs may refer you for tests if the cause cannot be treated in primary care.

  • Will hearing aids restore normal hearing?

    No. The NHS says they will not make your hearing perfect, but they make sounds louder and clearer. Some people may need a hearing implant.

  • Is gradual loss in both ears just ageing?

    The NHS lists ageing or damage from loud noise over many years as a common cause of gradual loss in both ears. A GP check is still sensible because some causes are treatable.

  • Should I worry about loss in one ear only?

    Loss in one ear has more possible causes, including wax, infection, perforation and rarer problems such as acoustic neuroma, which RNID lists among causes of sudden loss. It deserves assessment rather than waiting.

  • How can I protect my hearing?

    The NHS advises wearing ear protection around loud noise and keeping music volume only as high as you need to hear it comfortably.

  • How do I talk to someone with hearing loss?

    The NHS suggests facing the person, reducing background noise, speaking more slowly and clearly, and writing things down if needed.

Where this comes from

Sources and checking.

This guide is for information, not medical advice.

Your GP or consultant knows your history and can tell you which parts apply to you. If your symptoms are severe, rapidly worsening, or come with red-flag features, seek urgent medical care. Figures and availability change, so treat them as a guide and confirm with the provider.

Published 2026-10-03, next review 2027-10-03.