Concierge audiology · UK
Hearing aid fitting, verification and repair, by a registered audiologist.
A proper audiological assessment, honest advice on NHS versus private, independent device selection and — critically — real-ear measurement to verify every fitting.
Why patients choose us
- 01
A registered audiologist, not a salesperson
A BSHAA/BAA-registered audiologist or HCPC-registered clinical scientist — someone whose job is your hearing, not the sale.
- 02
Real-ear measurement, every time
The gold-standard probe-tube verification to NAL-NL2 targets. Non-negotiable — and still not routine in the UK private market.
- 03
Independent, and free
We are paid by no manufacturer and no clinic, so the device recommendation follows your ears, not a commission.
Indicative pricing
What a private hearing aid costs in the UK.
Indicative ranges across our vetted UK network. Send the details and we quote firm figures across two or three options — and flag when the NHS route is the better answer.
In short
NHS adult hearing aids are free. Private aids: £900–£4,500 per aid, fitted the same visit.
| Service | Indicative range | Typical duration | Turnaround |
|---|---|---|---|
| NHS adult hearing aids (Level 1–3) | Free | 2–3 visits | Wait varies |
| Private hearing aid (essential) | £900–£1,600 per aid | 90 min fitting | Same visit |
| Private hearing aid (advanced) | £1,800–£3,200 per aid | 90 min fitting | Same visit |
| Private hearing aid (premium) | £3,000–£4,500 per aid | 90 min fitting | Same visit |
| Comprehensive assessment only | £150–£350 | 60–90 min | Same visit |
| Real-ear verification (standalone) | £120–£220 | 45 min | Same visit |
| Annual clean, check and reprogram | £80–£180 | 45 min | Same visit |
| Repair (out-of-warranty) | £90–£350 | 10–14 days | Manufacturer |
Prices vary by clinic, by manufacturer, by whether the aftercare bundle is one, two or five years, and by whether real-ear measurement and speech-in-noise testing are included as standard — they should be. We come back with a firm quote within one working day.
The problem
The right audiologist, the right device, verified in your ear.
The UK hearing-aid market is a mix of excellent independent audiologists and high-street sales floors that skip real-ear measurement. We tell you the difference before you spend anything.
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NHS or private?
Straightforward age-related loss is well served on the NHS. We say when private is genuinely worth the money — and when it is not.
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Which device?
RIC, BTE, custom in-ear, bone-anchored — matched to your hearing profile, dexterity and lifestyle, not the clinic’s preferred supplier.
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Was it fitted properly?
Real-ear measurement is the difference between a hearing aid that works and one that gathers dust in a drawer.
The journey
From enquiry to adaptation — what happens, in order.
One audiologist from first message to annual review — including the six-week adaptation window.
Phase 1 · Before your appointment
Concierge, off-stage for you
Phase 2 · On the day
Two to three hours at the clinic
Phase 3 · After
Concierge, back on
- 01
Before
You tell us what is going on
A short, confidential form. What you struggle to hear, where, and how long it has been going on.
- 02
Before
We come back with a recommendation
Within one working day: NHS pathway, private route, or hybrid — and which clinics fit your hearing profile and budget.
- 03
Before
We arrange the appointment
Usually within one to two weeks. A comprehensive assessment slot, not a fifteen-minute sales visit.
- 04
On the day
Full audiological assessment
Otoscopy, pure-tone audiometry, speech-in-noise testing (WIN or QuickSIN), tympanometry, DPOAE if needed, and a lifestyle interview.
- 05
On the day
Ear impressions and device fitting
Open-jaw impressions if needed. Devices programmed to your prescription and verified with real-ear measurement — the same visit or a follow-up.
- 06
On the day
Home the same day
You walk out wearing them. Written aftercare, a first-week wear plan, and the audiologist’s number in your phone.
- 07
After
Adaptation and rehabilitation
Six to eight weeks of gradual adaptation. Aural rehabilitation (LACE, ClEAR), fine-tuning appointments, and an annual clean-and-check thereafter.
Typical end-to-end: 2–3 weeks from enquiry to fitting. Full adaptation: 6–8 weeks.
When it helps
When a hearing aid is the right step.
The patterns we see most, plus the one red flag that means an ENT emergency rather than an audiology appointment.
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Age-related loss (presbyacusis)
The classic pattern — high-frequency loss, missing consonants, straining in restaurants and family gatherings.
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Noise-induced hearing loss
From music, machinery, firearms or industrial noise — often with tinnitus alongside.
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Sudden sensorineural loss (settled)
A sudden loss that has been ENT-managed and stabilised, now needing amplification for the residual deficit.
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Ototoxic loss
Loss after chemotherapy (cisplatin), aminoglycoside antibiotics or long-term loop diuretics — usually high-frequency.
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Mixed loss (after ENT clearance)
A conductive component has been treated or excluded by ENT — a hearing aid addresses the sensorineural part.
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Single-sided deafness (SSD)
CROS or BiCROS routes sound to the better ear; severe cases are referred for cochlear implant assessment.
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Tinnitus with hearing loss
Amplification alone often reduces tinnitus prominence — screened at assessment and managed alongside.
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Red flag: sudden hearing loss
A sudden loss in one ear, over hours to days, is an ENT emergency — same-day A&E or ENT, not a hearing-aid appointment.
Device options
Not every device suits every ear.
What each device style actually is — and which hearing profile, dexterity and lifestyle it fits.
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BTE (behind-the-ear)
The versatile workhorse. Suits mild to profound loss, tolerates moisture and rough handling, and easy for less-dexterous hands.
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RIC (receiver-in-canal)
The most popular UK style. Cosmetically discreet, powerful, and an open fit that keeps your own voice sounding natural for high-frequency loss.
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ITE / ITC / CIC / IIC (in-ear)
Custom-moulded from an ear impression. Cosmetic, mild to moderate loss, but harder for arthritic hands to handle.
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Bone-anchored (BAHA / Ponto / OSIA)
For conductive loss, single-sided deafness or chronic ear discharge — implanted via ENT, NHS-commissioned in most cases.
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Middle-ear implants (Vibrant Soundbridge)
For specific mixed or conductive losses where a conventional aid does not deliver — placed by an ENT surgeon.
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Cochlear implants
For severe-to-profound loss with poor benefit from hearing aids — referred through NHS AAC to a cochlear implant centre under NICE TA566.
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CROS / BiCROS
For single-sided deafness — a microphone on the dead ear routes sound wirelessly to a receiver worn on the hearing ear.
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Assessment and second opinion
A full audiological work-up with no obligation to buy — and a written report you can take anywhere.
Our vetted UK network
A small panel of audiologists, we picked them.
Independent audiology practices and NHS-linked consultants across the UK. Not listed publicly — introductions are made privately, once we understand your hearing.
Selection criteria
How we choose every audiologist in our network.
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BSHAA or BAA-registered audiologists, or HCPC-registered clinical scientists in audiology
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Real-ear measurement (probe-tube verification to NAL-NL2 or DSL) performed on every fitting
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Speech-in-noise testing (WIN or QuickSIN) at assessment, not just pure-tone audiometry
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Manufacturer-independent — the recommendation follows your ears, not a preferred supplier
What to expect
Honest expectations, before you spend anything.
The single biggest predictor of satisfaction with hearing aids is what you expected in the first place. So here is the honest version.
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Hearing aids improve — they do not restore
Amplification helps you catch more of what you were missing, but normal hearing does not come back. Expectation-setting is the biggest predictor of satisfaction.
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Speech in noise is the hardest situation
Restaurants, family dinners and open-plan offices remain difficult even with premium aids. Directional microphones and remote mics help, but do not solve it.
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Six to eight weeks to adapt
Your brain relearns to filter the world. Wear time is built gradually, and the first two weeks often feel overwhelming — that is normal.
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Real-ear measurement is non-negotiable
Without probe-tube verification to a prescription target, the fitting is a guess. Ask any provider whether they do REM — if not, walk out.
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Rechargeable is now the UK standard
Lithium-ion RIC and BTE aids charge overnight and give a full day. Traditional zinc-air batteries still exist but are on the way out.
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Wax filters and domes need regular changing
Wax filters roughly monthly, domes every three to six months. Skipping this is the commonest cause of an aid that has “stopped working”.
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Bluetooth and telecoil
Made-for-iPhone and Made-for-All ASHA stream calls and audio directly. A T-switch (telecoil) still matters for hearing loops in theatres, stations and places of worship. Auracast is emerging.
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Warranty and loss cover
NHS aids come with a three-year warranty. Private aids typically carry two to five years, usually including loss and accidental damage — check the small print.
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Red flags after fitting
Persistent whistling, ear pain, discharge, or a sudden change in one ear are not normal — call the audiologist, and see a GP or ENT if it does not settle.
Reading your audiology report
Your fitting report in four parts. Read the last one first.
Whichever device was chosen, the report the audiologist sends you keeps to the same shape.
A quiet reminder
Audiograms and REM traces read as graphs, not sentences — we translate them for you.
If you would like us to talk you through the report before your fine-tuning visit, just ask.
- 01 Header
Audiogram and speech scores
Your pure-tone thresholds in each ear, plus speech-in-noise results (WIN or QuickSIN) — the numbers that shaped the recommendation.
- 02 Technique
Device, prescription and REM verification
Which aid, which prescription target (NAL-NL2 or DSL), and the real-ear measurement showing the fitting matches the target across frequencies.
- 03 Findings
Otoscopy, tympanometry and lifestyle needs
The state of your ear canals and eardrums, middle-ear pressure, and the listening situations that mattered most to you at the interview.
- 04 Impression
Adaptation plan and review timing
Read this first: your wear-time plan for the first six to eight weeks, when to come back for fine-tuning, and how to reach the audiologist between visits.
Recognised by major UK insurers
Cover for hearing aids varies by insurer — most UK PMI does not fund hearing aids themselves, but does cover the ENT and audiological assessment. We confirm cover before booking.
Frequently asked
Everything we get asked about hearing aids.
Quick answers on NHS versus private, real-ear measurement, cost, connectivity and honest expectations.
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NHS or private — which is right for me?
For most adults with straightforward age-related loss, NHS adult hearing services (Level 1–3) provide excellent aids from Phonak or Oticon at no cost, with free batteries and a three-year warranty. Private makes sense if the NHS wait is too long, you want the newest chips or connectivity, or you need very small in-ear devices. A hybrid route is common.
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What is real-ear measurement and why does it matter?
Real-ear measurement (REM) uses a thin probe tube in your ear canal to verify that the hearing aid is delivering the correct amplification at every frequency, matching a validated prescription target (NAL-NL2 or DSL). It is the international gold standard and the single strongest predictor of a good fitting. Some UK providers still skip it — do not accept that.
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How much does a private hearing aid cost in the UK?
Roughly £900–£1,600 per aid for essential technology, £1,800–£3,200 for advanced, and £3,000–£4,500 for premium. Prices normally include the fitting, verification and a follow-up bundle for the first year or two. We confirm firm figures across two or three clinics within one working day.
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Will hearing aids restore my hearing to normal?
No. They amplify what your damaged inner ear can still process, so you catch more speech and more environmental sound — but the resolution of a healthy cochlea does not come back. Restaurants and group conversations remain the hardest situations even with premium devices.
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How long does adaptation take?
Six to eight weeks for most people. Your brain relearns to filter background sound, hear your own voice, and interpret speech through the aids. Wear time is built up gradually — a few hours at first, all-day by week two or three — and a follow-up around the six-week mark fine-tunes the settings.
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Rechargeable or disposable batteries?
Rechargeable lithium-ion is now the UK default for RIC and BTE aids — charge overnight, run all day. Disposable zinc-air batteries still exist for some models and give slightly longer runtime, but the trend is one-way. Rechargeable is fine for almost everyone unless you travel off-grid.
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Can I stream calls and music from my phone?
Yes. Made-for-iPhone works with iOS out of the box; Made-for-All (ASHA) works with most modern Android phones. Auracast — the next-generation broadcast standard for hearing loops in public venues — is starting to appear in newer aids and will replace telecoil over time. A T-switch (telecoil) is still worth having.
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How often do hearing aids need servicing or repair?
An annual clean and check keeps them working. Wax filters need changing roughly monthly, domes every three to six months. Repairs beyond that go back to the manufacturer — typical turnaround ten to fourteen days, £90–£350 out of warranty. Most private aids are covered for two to five years including loss and damage.
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When should I see an ENT rather than an audiologist?
Sudden hearing loss in one ear (over hours to days), ear pain, discharge, one-sided tinnitus, dizziness, or a conductive component on the audiogram all warrant ENT input before or alongside a hearing aid. We flag these at assessment and route you appropriately.
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